Category: Usability

Nothing is purely additive unless everyone uses it: If there’s an affordance to use a feature, the affordance is a distraction to everyone, while the positive value accrues only to the users and potential users. The net value of a feature is the value to the users of the feature, divided by the distraction of the affordance to everyone. Advanced search ends up being used by such a tiny fraction of users (sub 1%), that it can’t possibly pay for its cost. And yes, obviously we have thought of burying the affordance for people who don’t use it.

Netflix’s Chief Product Officer answers a question about search on Quora.

I’m not posting this to badmouth advanced search. I’m more interested the larger lesson.

The formula of Net Value = Value / Distraction is extremely useful, and we can use it to think not just about our library websites, but to our entire organizations.

What library services and programs offer the most value and least amount of distraction? What distractions can you eliminate to increase the overall value of your library?

There are lots of ways to make life easier for the members of your library, but the simplest might be to step back and rethink your website.

In “The Benefits of Less,” I advocated for reducing the size of library websites. Doing so makes them easier for libraries to manage and, more important, easier for library members to use. I’m not the first to advocate content restraint, and I’m not the only one preaching this. Recently, Matthew Reidsma, web services librarian at Grand Valley State University, MI, wrote about cutting some 70 percent of the content from his library’s site and how no one noticed (matthew.reidsrow.com/articles/19). Writing about the fold on web pages—the parts of the screen users see when a page opens without scrolling down—Reidsma suggests an aggressive method for cutting content:

For now, here are some rules for dealing with content below the fold.
1. Get rid of it.
2. Go to rule 1.

This might be slightly simplistic, but it certainly has the right sentiment. Actually, wrangling content doesn’t have to be much more complicated than Reidsma’s suggestion. As always, the needs of library members should guide us as we make these decisions. Since library members the world over have similar library website needs, it’s possible to make some generalizations about what content library websites should have and how the sites should be designed.

To be sure, libraries must be responsive to their communities and offer individualized services, but typical web UX and design are not generally an area where libraries are going to innovate. Instead, better to benefit from the collective experience of other designers and focus limited resources on customization elsewhere. There are great efficiencies to be had if libraries were to join forces for website development efforts. It seems silly that libraries across the country are working alone, trying to solve the same ­problems.

Heading toward one page

Collaborating on library website development doesn’t be complicated. As a proof of concept, my UX colleagues Nate Hill and Amanda Etches and I created a sample library website template to illustrate this. It solves numerous common library website problems, and the result is a site that’s simple but better than most.

Our example features plain writing, highly legible typography, the basic content people want on a library site, and nothing more. Additionally, the site is responsive, meaning that it adapts gracefully to all desktop and mobile browsers. This gives mobile users the most appropriate experience without requiring any extra work for librarians. This One-Pager template is free for libraries to use under a Creative Commons license so you can download the code and fill in your own content. For more details, visit influx.us/onepager, or try the demo at influx.us/­onepagerdemo.

Nail the simple stuff

You’ll notice that there isn’t any interactivity built in to One-Pager. Some might consider this a limitation, but we think of it as a restriction leaning toward advantage. Advanced website features are worth pursuing only if they rest atop a solid foundation. The majority of library websites don’t meet basic standards of usability, appropriate writing, and graphic design. They lack this groundwork and should get the basics right before moving forward. Scaling back is a way to make this happen.

I’m not a strict reductionist and fully support libraries aiming toward the development of interesting, higher level aspects to their websites, such as Ann Arbor Library District’s Treasure Quest summer game, which offered clues and earnable points to participants online. But we have to nail the design fundamentals first—and focusing on one great page for every library could be our most direct path to success.

This first appeared in “The User Experience,” a column I write for LJ.