From Stop Competing to Be the Best:
Focus on innovating to create superior value for your chosen customers, not on imitating and matching rivals.
I’m a little tired of the I-word but still; good advice for libraries.
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I always say, “don’t try to be world class.” In my experience, cultural and learning institutions that use the term world class are focused on a set of goals and benchmarks that may have nothing to do with their constituent communities. Here’s a riff on that in the museum world: http://museumtwo.blogspot.com/2011/05/why-is-world-class-so-classist.html