[17:10] patron: Can you help check on a request that has taken some time?
[17:11] thommyford: yep
[17:11] thommyford: what kind of request
[17:11] thommyford: ?
[17:11] patron: it was for chopin audio discs under my name [gives name]
[17:12] thommyford: is this for an article or book?
[17:12] patron: audio disc
[17:12] thommyford: ok, is [last name] your last name?
[17:12] patron: yes
[17:13] patron: it's strange ,,should be coming from Alsip but shows "on shelf"
[17:13] patron: for past two weeks
[17:13] thommyford: hmm, maybe they have lost it or something. lemme check here
[17:13] patron: thanks
[17:13] thommyford: may i have your first name please?
[17:13] patron: [gives first name]
[17:17] thommyford: i think i know what the issue is.
[17:18] thommyford: you're requested a 10 CD set, and perhaps alsip won't send them all at once.
[17:18] thommyford: i will call them now and straighten this out.
[17:18] thommyford: how can i contact you once i speak to them?
[17:18] patron: either by e-mail or phone
[17:19] patron: phone [gives phone]
[17:19] patron: [gives email]
