Brian didn’t give me permission to publish a portion of his email, but I’m so excited about it I’m going to throw caution into the wind. He wrote [emphasis mine]:
Rule number 1: Don’t send out IM reference fliers to every middle school and jr. high classroom on the same day!
Had to have [...]
[update: welcome MeFi, especially other members of the MeFi Librarian Posse. you might have seen my posts under the name ArcAm. cheers!]
It is true that being available through IM will impact your workflow, just like adding telephone and email reference did. Take a look at this post I saw from our internal staff communication blog:
Sunday afternoon
At one point this afternoon, I had had 3 walkup, 3 phone, and 3 IM reference questions.
Some might say, “That’s [...]
This evening, I was approached with an interesting reference question. The patron asked, “How can I send an SMS to a mobile phone in Norway?”
Consider yourself warned: As SMS increases in popularity in the United States (it has already become fully integrated into the continents of Europe, Asia, and Australia) our patrons will [...]
In, the February 2005 Cites & Insights Walt has a number of interesting comments responding to some of my posts here. I’m extra glad he quoted an earlier post of mine where I said “More on that later.” It is nice to have reminders!
The issue at hand is the role of libraries in [...]
