Category Usability

play nice & make friends with human language

I recently posted about some nice dialog box language I came across and I saw some more today. I’d much rather click on a “Ooh, That Sounds like Fun!” button than one that reads “Register!” That cutesy language, however, might be at the limit for how far it can go without obfuscating the actual purpose of clicking.

tweetie_register
The screenshot is from the new Twitter client Tweetie. I debated whether or not I should take the time to post about this nice dialog box but later on in the day I was inspired to whilst attempting to place a reserve on a library item.

MCL OPAC language
I fully realize that I’m being picky and that I’m hyper-aware of this issue, but even though the OPAC asked me to please fill in “ALL” of the info, it almost-but-not-quite-felt like MCL was reprimanding me for not filling something in. It felt more like their choice of message was a lost opportunity to use the situation to make a friend or ally.

Here’s my 3 minute redo which isn’t perfect but does add a nice UX element: an arrow indicating where action is needed.

multnomah-county-library-_all-locations-copy

NOTE

I love using the Multnomah County Library system. After not being able to place a hold on the above item at all, I chatted with a librarian on L-Net and they told me that the MCL copies were missing and then told me how to get it via Interlibrary Loan.

play nice & make friends with human language

I recently posted about some nice dialog box language I came across and I saw some more today. I’d much rather click on a “Ooh, That Sounds like Fun!” button than one that reads “Register!” That cutesy language, however, might be at the limit for how far it can go without obfuscating the actual purpose of clicking.

tweetie_register
The screenshot is from the new Twitter client Tweetie. I debated whether or not I should take the time to post about this nice dialog box but later on in the day I was inspired to whilst attempting to place a reserve on a library item.

MCL OPAC language
I fully realize that I’m being picky and that I’m hyper-aware of this issue, but even though the OPAC asked me to please fill in “ALL” of the info, it almost-but-not-quite-felt like MCL was reprimanding me for not filling something in. It felt more like their choice of message was a lost opportunity to use the situation to make a friend or ally.

Here’s my 3 minute redo which isn’t perfect but does add a nice UX element: an arrow indicating where action is needed.

multnomah-county-library-_all-locations-copy

NOTE

I love using the Multnomah County Library system. After not being able to place a hold on the above item at all, I chatted with a librarian on L-Net and they told me that the MCL copies were missing and then told me how to get it via Interlibrary Loan.

the usable library website poster

Amanda Etches-Johnson and I presented a poster about library website usability at the 2009 Information Architecture Summit last week. What fun!

p1000987

The poster was interactive. It asked readers to list things they’d like to see on library websites and nudged people toward thinking about fun, whimsical things. It wasn’t a surprise that a bunch of IAs had things to say about websites, but I was a bit surprised about how many library enthusiasts we came across.

We’re going to synthesize the suggestions that people gave us, but off the bat I can tell you that the *vast* majority of people we talked with equated library websites with OPACs. I’d like to explore this more formally.

Side note
Librarians seem to be *much better* about agreeing upon and sticking with official conference tags. I saw #ia09, #ia2009, #iasummit09, #iasummit2009, #ias09, #ias2009 on twitter. This from a bunch of people dedicated to labeling information! Fixing this is a small way in which librarians can contribute to the specialized areas of IA and User eXperience.

one usability test is better than none

How Much Can You Learn in 73 Minutes of User Research? describes one persons experience standing on a street corner and observing bike riders.

2871567850_9182e667e1_mWhen did you last take some time to watch how people use your library? It is possible to learn quite a bit about what people think of your institution without having to conduct a survey. Why not connect with a few of your work mates and assign some times to record the goings-on at your library or in your department. Then debrief over lunch at the end of the week and make a list of next steps.

When reviewing your observations, remember what one commenter said:

“Like it or not, in making an observation on anything you are also making an observation on yourself.”

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biggest.searchbox.ever

While clicking through some of the links on Casey Bisson’s post about Scriblio 2.7 I came across the Collingswood Public Library’s website.

It has the biggest searchbox I’ve ever see on a library website or maybe any website period. And I like it.
collingswood-public-library
Yes it is nearly novelty size, but it is easy to see and use. I bet you might not have even noticed the little searchbox at the upper right.

enthusiasm from a click

Lovely Charts is an online diagramming tool. It’s worth playing around with but I in particular liked the language they used for skipping past the optional introductory screencast. It could have read “Close” or “End Screencast” but they chose a friendly phrase that, even if it is in a small way, turns you into an enthusiastic user if you click the button.
lovely-charts-online-diagramming-application

this elevator can improve your library

Here’s a nice lesson in affordances courtesy of an elevator I was in recently.
lobby button photo
Getting down to the lobby is the trip this hotel elevator makes most. Whoever designed the layout of the buttons kept this in mind.

What are the most common tasks people do in your library or on your website? Can you make a small design tweek to make it easier for them?

my presentation at webwise 09

Yesterday I was part of a preconference session at WebWise 09, put on by the Institute of Museum and Library Services. It was really fun! The session’s moderator, Nina Simon, gave my co-presenters and I the challenge of coming up with a social media plan for an ongoing library event. I gave the audience some strategies for using weblogs, twitter and collecting (and helping people make) user generated content.
webwise (page 9 of 10).jpg
My presentation was titled “Formatting for the New Web” [6.5 MB PDF]. It is quite pink in parts and features me dressed up as Abe Lincoln on one slide.

text message notifications from the DCPL

page_1tiff
District of Columbia Public Library patrons can now get holds and overdue notifications via SMS. What’s almost even cooler is something I learned just a few months back. When you apply for a DCPL card online it is immediately active and can be used to place holds and use electronic resources. And actually, people in DC don’t even need to get a physical library card. They can opt to use their drivers license and its number as their barcode. Pretty convenient. DCPL CIO Chris Tonjes and consultant Bill McClendon did a nice job with this stuff.

[original photo]

I Ditched Google Reader & Gmail to Increase My Productivity

When I used multiple computers throughout the day it made sense to use web apps to read RSS feeds and email. I’ve been working exclusively on my MacBook Pro for some time now and I never considered I was still using tools more appropriate for a bygone situaion. No longer!

It all started when I decided to do some Spring cleaning and organization of my RSS subscriptions. My feeds were organized by topic and, like many of you I’m sure, a few times every day I’d skim though all of the new content and then “Shift-A” to mark them all as read. I became unsatisfied doing this over and over. google-reader-1000 Not only could I devote a seemingly endless amount of time processing all of the new info arriving but I was paying less attention to feeds that happened to appear at the bottom of the new items. Would I miss something? Gasp! This routine became less interesting overall. It became more of a chore or compulsion than anything else.

Organizing my feeds by priority and then topic seemed like a nice solution my RSS doldrums. I’d be assured to keep up with important feeds by reading stuff in the “First” folder, and if I wanted to devote more time I could go on to the “Next” folder or even the one labeled “Last.”

Google Reader Fails

I tried to use Google Reader to do this, but reorganizing my large collection of feeds was painfully slow. I also discovered that the program doesn’t support folders within folders so my organizational scheme wasn’t a possibility. I use the Better Gmail 2 extension to make a small hierarchy of folders for my mail and there might be something like it for Reader but I didn’t bother looking.

I just exported my subscriptions, downloaded NetNewsWire and haven’t looked back. Its nice features include an ecto compatible “Blog This” tool that I’ve been using for work, not to mention standard desktop app features like offline reading. (I’m aware of Google Gears and Reader, yes, but it seemed to take forever and be buggy). There’s also a nice NNW iPhone application that lets me read some or all of my feeds and automatically syncs over the air to the desktop.

In the midst of this move I realized that while I’m good at keeping my email inbox empty I hadn’t really been doing so in the spirit of look ma, no mailInbox Zero. Having multiple instances of Firefox running, each with a Gmail tab somewhere amongst the many was an incredible distraction since I’d see email right as they arrived. Note: I’m not blaming the Interwebs for distracting me. It wasn’t Gmail’s fault that I felt compelled to immediately process incoming mail, it just gave me the option. I was reading email as they arrived to always be on top of things but sacrificing more time, effort and attention than it was worth.

Going Local

So not only am I using a desktop RSS reader for the first time, I’m also using a desktop mail program for the first time in ages. Mail.app is collecting my Gmail but set to only look for mail when I tell it to. Same with mail on my phone. I’ve also set NetNewsWire to update only manually. In the end I’m getting the same amount of information, but I’m getting it on my terms and when it is convenient for me. my spacesOS X has a feature called Spaces which provides multiple desktops. I’ve been using it increasingly to partition the different parts of my life on the web. A Firefox window with a bunch of tabs in a few Spaces is easier to handle than one instance with 40 tabs. (Browser tabs are another dragon to slay evidently.) I’ve sequestered Mail and NetNewsWire to their own Spaces and am left with a few distraction free zones for projects and hobbies.

What’s most interesting about all of this is the fact that my information habits were just that. Habits. My way of doing things had evolved over time and I hadn’t given that development much thought, mostly because I’ve never had trouble accomplishing what I need to accomplish. (Mostly!) But in the past few weeks I noticed that things were taking a little longer to accomplish. Working from home allows for many, many potential hours of screen time and left unchecked, distractions can turn those potential hours into actual hours. I like my work and my computer but spending more time on either isn’t a priority. If it isn’t a priority for you either, consider taking some time to make sure your tools are working for you and you’re not working for your them.