“When you treat people like idiots, they’ll behave like idiots.”
Have a quick read of The Traffic Guru. It describes how removing traffic rules and signs in a small village prompted people to be more social and become better drivers.
“A year after the change, the results of this “extreme makeover” were striking: Not only had congestion decreased in the intersection—buses spent less time waiting to get through, for example—but there were half as many accidents, even though total car traffic was up by a third.”
Could such a strategy work in your library? Would you be willing to try?