An absolute gem of an idea from Brian Herzog: Work Like a Patron Day

That’s why I’m proposing “Work Like A Patron Day” on October 15th. In honor of the day, I think library staff should (when possible):

  • enter and leave the library through the public entrance (not the staff doors)
  • use the public restrooms
  • use the public computers to do your work
  • reserve public meeting rooms for meetings
  • follow all library policies

This would be an amazing way to assess what works in your library and what’s unusable. To his list I’ll add:

  • sit in the chairs/use the furniture meant for the public
  • use only the patron interface for searching your catalog
  • pay your library fines (no waiving them the day before!)
  • use a database you’ve never used before

If this seems like it would be a challenge, you really ought to think about why you’re continually challenging your patrons. If it seems easy, congrats, you just might have an easy to use library!