Brandee Crisp, reference librarian at Park Ridge Public Library, attended one of my IM workshops at the North Suburban Library System in Illinois. She wrote me an email to let me know about the start of their IM program.
We started a soft rollout of Reference and YA in July, and Childrenâ€™s Services join us in Sept. So far we have had 92 sessions in 3 months. YA is leading the pack, of course, but overall weâ€™re pleased. Weâ€™re also using the widgets for those who donâ€™t have IM accounts.
She also told me that the 92 IMs in 3 months was without any advertising (read: additional staff time). I like the idea of a soft launch to get staff up to speed, and then getting more of the library to join in. Congrats Brandee and Park Ridge!