UPenn librarian Kathryn posted this amazing transcript of an IM transaction on the UPenn Library Staff Blog. There’s nothing library related in the conversation, unless you consider creating warm & fuzzy feelings library work, which you should. Another less understanding librarian could have scoffed at the seemingly random conversation initiated by the patron, but Kathryn doesn’t skip a beat. It is through these interactions that we can create good will towards our institutions. The patron here even offers to bring the librarian a snack! Enjoy this great example of IM creating community!
[15:59] [patronscreenname]: it’s gorgeous out. you should really get outside to the green.
[15:57] [patronscreenname]: man skittles and coffee are a bad combination
[15:58] Upennlib: …agreed. but do you realize you’re IM-ing the Penn Libraries reference chat account?
[15:58] [patronscreenname]: yes
[15:59] Upennlib: (I would love to get outside to the green.)
[15:59] [patronscreenname]: I always wonder who is at the other end
[15:59] Upennlib: well, then. look at that.
[15:59] [patronscreenname]: can I bring you anything?
[15:59] Upennlib: I’m good, thanks. enjoy the sun for all us on the inside!
[15:59] [patronscreenname]: of course
[15:59] [patronscreenname]: enjoy
[16:00] Upennlib: thanks. take care!