“I used to worry about not having what I needed to get a job done,” he says. “Now I think of it like a quest; by being willing to improvise, I can usually find the people and resources I need to accomplish the task.”
That’s pretty much what I do at the Reference desk, all the time, isn’t it? Reference librarians embark on a “quest” to find a piece (or some pieces) of information. Sometimes that involves a “massively multiplayer” aspect when we connect with other people to find that information. Or when we directly connect patrons with other people or organizations. Maybe that’s why I like doing Reference work so much…it’s like a game!