having a telephone

If you’re looking for a link to the presentation I gave today, and even if you’re not, look no further. It is titled: having a telephone

There was a full house at the NSLS and some really beautiful things were said by my co-presenters Michelle Caulk and Terri Sebastian. They both really understand how IM is user-centered. Terri stated, “If you had people lined up out the door waiting to check out books, you’d ask for more Circ staff, likewise you need to alter staffing if IM Reference is popular.” Amen. Regarding any service we offer, if there’s a response, we need to be there. Let’s not be afraid of success!

UPDATE: link corrected

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