What do many organizations usually do when it is time to enhance their products or services? Add features! Phones now take photographs, there are web enabled appliances and many cars tell you which direction to turn. Similarly, libraries now communicate with people via IM and even text messages. Libraries have added new features to their services in attempt to capture bits of people’s ever thinning supply of attention.
Many librarians have spent a significant amount of time advocating that libraries experiment with new, fun and exciting services, quite often with a glancing caveat that it is best done while keeping in mind community needs. This has lead to little more than aimless feature creep. It is now time to start spending time and effort on what has usually been treated as a simple aside.
This presentation will explore the problem with trying to grow through feature parity and propose that libraries start doing less rather than more.
I’ve been planning upcoming presentations and articles by prototyping session descriptions.