Comments on: 10 points on IM in libraries http://www.walkingpaper.org/212 A library design consultancy, shop and blog by Aaron Schmidt Thu, 09 Feb 2012 23:25:59 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Joek http://www.walkingpaper.org/212/comment-page-1#comment-540 Joek Mon, 24 Apr 2006 18:22:25 +0000 http://walkingpaper.org/wordpress/212#comment-540 I believe that every serious Library simply MUST have IM implemented as an basic service to stay in touch with customers. I'll send the IT dept this page now ;-) I believe that every serious Library simply MUST have IM implemented as an basic service to stay in touch with customers.

I’ll send the IT dept this page now ;-)

]]> By: Instant Messenger Or Virtual Reference? « MaisonBisson.com http://www.walkingpaper.org/212/comment-page-1#comment-348 Instant Messenger Or Virtual Reference? « MaisonBisson.com Tue, 14 Feb 2006 17:22:29 +0000 http://walkingpaper.org/wordpress/212#comment-348 [...] I noted Aaron Schmidt’s points on IM in libraries previously, but what I didn’t say then was how certain I was that popular instant messaging clients like AOL Instant Messenger or Yahoo!’s or Google’s are far superior to the so-called virtual reference products. Why? They’re free, our patrons are comfortable, and they work. Ah, heck, just take a look at what Michael Stephens was saying about them last week (as quoted by Teresa Koltzenburg at ALA TechSource): “Back in 2002, my library jumped into the virtual reference game, and we wrote a gigantic check to an unnamed VR company. We spent the summer doing intensive training. I was training at that time at my library, and I designed a four-session, four-hour-apiece training course to get people comfortable with this huge, scary thing that was virtual reference.” [...] [...] I noted Aaron Schmidt’s points on IM in libraries previously, but what I didn’t say then was how certain I was that popular instant messaging clients like AOL Instant Messenger or Yahoo!’s or Google’s are far superior to the so-called virtual reference products. Why? They’re free, our patrons are comfortable, and they work. Ah, heck, just take a look at what Michael Stephens was saying about them last week (as quoted by Teresa Koltzenburg at ALA TechSource): “Back in 2002, my library jumped into the virtual reference game, and we wrote a gigantic check to an unnamed VR company. We spent the summer doing intensive training. I was training at that time at my library, and I designed a four-session, four-hour-apiece training course to get people comfortable with this huge, scary thing that was virtual reference.” [...]

]]> By: MaisonBisson.com » Blog Archive » Instant Messaging in Libraries: Ten Points from Aaron Schmidt http://www.walkingpaper.org/212/comment-page-1#comment-227 MaisonBisson.com » Blog Archive » Instant Messaging in Libraries: Ten Points from Aaron Schmidt Tue, 22 Nov 2005 20:27:17 +0000 http://walkingpaper.org/wordpress/212#comment-227 [...] Aaron Schmidt’s 10 points about IM in libraries include: [...] [...] Aaron Schmidt’s 10 points about IM in libraries include: [...]

]]> By: lichen http://www.walkingpaper.org/212/comment-page-1#comment-179 lichen Sun, 06 Nov 2005 21:14:51 +0000 http://walkingpaper.org/wordpress/212#comment-179 This post, along with Sarah’s response to it and Aaron’s talk at IL05, inspired me to write a piece on IM for my library’s newsletter in an effort to get a little staff buy in for eventually moving to chat reference. This post, along with Sarah’s response to it and Aaron’s talk at IL05, inspired me to write a piece on IM for my library’s newsletter in an effort to get a little staff buy in for eventually moving to chat reference.

]]> By: steve http://www.walkingpaper.org/212/comment-page-1#comment-169 steve Sun, 06 Nov 2005 21:07:11 +0000 http://walkingpaper.org/wordpress/212#comment-169 This is probably a combination of nos. 3 and 10, but I feel like many of the IM reference questions we get at Colorado College are questions that wouldn’t have come to the reference desk if we didn’t have IM. In other words, IM is helping us connect with users in ways or at times that we just wouldn’t have if it weren’t for IM reference. This is probably a combination of nos. 3 and 10, but I feel like many of the IM reference questions we get at Colorado College are questions that wouldn’t have come to the reference desk if we didn’t have IM. In other words, IM is helping us connect with users in ways or at times that we just wouldn’t have if it weren’t for IM reference.

]]> By: sarah http://www.walkingpaper.org/212/comment-page-1#comment-168 sarah Sun, 06 Nov 2005 21:06:51 +0000 http://walkingpaper.org/wordpress/212#comment-168 Absolutely! I would also stress number 7, for those wanting to implement IM in their libraries, but hesitant due to a lack of staff knowledge or enthusiasm. It worked for me! Absolutely! I would also stress number 7, for those wanting to implement IM in their libraries, but hesitant due to a lack of staff knowledge or enthusiasm. It worked for me!

]]> By: brian http://www.walkingpaper.org/212/comment-page-1#comment-167 brian Sun, 06 Nov 2005 21:05:55 +0000 http://walkingpaper.org/wordpress/212#comment-167 No. 3 is absolutely the most important thing librarians need to understand about IM. No. 3 is absolutely the most important thing librarians need to understand about IM.

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