Things are a-happening with IM around the country. See Instant Messaging Reference @ My Library by Sarah “Librarian In Black” Houghton and more im stats from Playing in the Library.
Sarah reports 63 questions, questions mind you that may not have come to the library otherwise, in one month!
Marie reports that they recieved 75 questions via IM from September -January. She also breaks down her stats:
Item related questions : 23
Reference questions: 35 (yay!)
Holds/Renewals: 8
Nice work everyone, let’s keep it up. I’ll use these numbers to re-energize my publicity efforts!
